Meeting/Event Information

Why Today's Impatient, Impulsive and Intolerant Clients Are Leaving Your Law Firm

October 18, 2018
12:00 PM - 1:30 PM
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Broussard, Cullen & Blastic, PA
800 N. Magnolia Ave, Second Floor Conference Room
Orlando, FL 32803
 Directions

More than ever, today's customers are inundated with good choices. Outdated notions of loyalty and service are ignoring the profound market shift that is driving too many customers to your competitors. So, how do you win their business when patience is short and alternatives are only a short drive or a click away? In this hard-hitting and entertaining presentation, we'll shine a light on this monumental shift in buyer behavior and expectation, while showing your team everyone's role in eliminating barriers, engaging customers, educating prospects and building your brand.

Objectives:

  • Examine all the choices available from the customers' perspective.
  • Discuss how stories of lost opportunities at every level reach the masses and why it matters.
  • Recognize how missed moments and maddening policies are contributing to lost sales and negative reviews.
  • Discover why differentiation trumps competency and connection earns sales.

Other Information:

  • 75 Minutes
  • Audience: Intermediate
  • CLM App Management Category -FS: Operations Management
  • CPE Field of Study: Business Management & Organization

Speaker Info:

 

David Avrin

David Avrin has shared his hard-hitting, content-rich and always entertaining presentations to audiences across North America and around the world. He shows business leaders and their people how crafting and harnessing competitive advantages will help them win with customers and create an army of raving fans.

 

 

Tickets

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